Store Policy
Transparency & care
At MAUNA ART, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please contact us.
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Shipping Policy
At your service
Shipping to your chosen address, in Israel only.
Shipping may take between 1-6 business days depending on the destination, time & day of order
Returns
How we do it
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In case of receiving a damaged package please contact me and we will find the best solution.
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Return & Refund- If purchased at art fairs there will be no option to return or get a refund.
Returns: If purchased through the website, returns are possible only if the product is in the same condition as you received it, you will receive a credit to the website at the amount of the former purchase.
*Only after acceptance and approval of the product by me.
Refunds: If purchased through the website, returns are possible only if the product is in the same condition as you received it, You will receive your purchase cost back. *Only after acceptance and approval of the product by me.
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How to: Either return to my location (schedule before is required), see below. Or via a delivery company which you will be responsible for the expenses. Contact me in that matter
Warranty Information
Essential information
The flowers are natural, so over time their color will fade as part of a natural organic process
(the average time is 5-7 years, however, their color will not fade completely).
I use compatible products to ensure the best environment for the flowers, to keep enduring their beauty over years and years to come.
It is recommended to keep away from direct sunlight, heat and humidity.
Privacy Policy
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